Artificial Intelligence (AI) is a multi-purpose technology that can be employed in almost all segments of the global economy. The furore around AI has parallels with the advent of electricity in the 19th century. Much like electricity catalysing the industrial revolution and changing the world forever, AI is also reshaping existing industries and creating new ones.

Admittedly, we are not really sure as to where exactly AI will lead the human race to. However, we certainly know that AI will definitely propel technological innovation. Every technology company on the planet, from start-ups to large corporations, has proactively adopted artificial intelligence. Significant investments have been made to enhance their technological capabilities and prepare them for the future.

Business functions/departments recruiting high volumes of AI talent include marketing, sales, customer service, finance, and research and development. These business units use AI for customer attrition modeling, customer churn analysis, customer segmentation, recommendations (cross-sell and up-sell), demand planning, and risk management.